![]() ![]() You should then see the results of the check within 30 seconds. If no test results are shown after 30 seconds, click Done to close the system information page, then open the system information page again. The connection check can take up to 30 seconds to complete.It can also mean that our servers are temporarily unavailable. If you see the word fail this could mean that one or more programs, for example, protection software installed on your PC/router, are interfering with the connection to our servers. If TomTom HOME is correctly connected you see the word success at the end of each line. Locate Connection status at the bottom of the page. ![]() From the menu bar in TomTom HOME, click Help then click System Information.Its a good idea to connect frequently to HOME so you can do the following: Download for free the most recent map available for your device, if you connect to TomTom HOME within 60 days of buying your device. You can check that TomTom HOME has successfully connected to the TomTom servers in the connection status section in the TomTom HOME system information page. About TomTom HOME Using TomTom HOME you can register and manage your navigation device to receive free updates and buy new services. Also, if you are using a public network, it could have an unstable internet connection that could cause a download or an installation failure. If you are using TomTom HOME on a business network, for example, in an office at your workplace, be aware that your company may have restrictions and access policies that may prevent you from connecting to our servers. It may be necessary to configure your firewall and router to allow TomTom HOME full access to the internet. Operating system compatibility (64-bit systems only)įirewalls, antivirus scanners and pop-up blockers can also interfere with TomTom HOME. ![]()
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